Customer service center

You may reach our technical support department by writing to: or

In order to offer you technical support as soon as possible, please include as many details as you can in your email, including the product name, model and serial number, and a description of your problem.
If you have a software problem, you can send us a screenshot. This will allow us to more easily find out where the problem is coming from.
You may also contact us by telephone: +86-029-8888-7456. Our business hours are from 9:00 to 18:30, Monday to Friday.
We will be happy to help you solve your problem.
To help us improve our after-sales service, we invite you to fill in the following technical support survey. You can send the file back to ,  or